Last Updated: January 2025

PK 92 Privacy Policy – How We Protect Your Data in Pakistan

Your privacy matters to us. This policy explains exactly what data pk 92 collects, why we collect it, how we keep it safe and what rights you have over your own information. No jargon, no surprises.

256-bit SSL No Data Selling Your Rights Protected Encrypted Storage
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End-to-End Encryption

All data transmitted between your device and pk 92 is protected by 256-bit SSL encryption. Your passwords are stored using one-way hashing — not even our own team can read them.

No Data Selling

pk 92 does not sell, rent or trade your personal data to third parties for marketing purposes. Full stop. Your information stays within the pk 92 ecosystem and its verified service partners.

Your Data Rights

You have the right to access, correct, export and delete the personal data pk 92 holds about you. All requests are handled within 30 days and at no charge to you.

PKR Transactions Secured

All financial data — including Easypaisa and JazzCash transaction records — is stored in encrypted form and never shared with payment partners beyond what is required to process your transaction.

1

Who We Are

pk 92 (accessible at pk92.im) is an online casino and sports betting platform operated under a valid gaming licence and designed specifically for Pakistani players. Throughout this Privacy Policy, "pk 92", "we", "us" and "our" refer to the operators of the pk92.im platform and its associated services.

As a data controller, pk 92 determines the purposes and means of processing the personal data you provide when you register, deposit, place bets or interact with our platform in any way. This Privacy Policy explains those purposes clearly so you know exactly what you are agreeing to when you use pk 92.

If you have any questions about this policy or about how pk 92 handles your data, please contact our Data Protection team at support@pk92.im before registering. We are happy to answer any questions.

Plain note for Pakistani players: This policy is written in plain English to be as clear as possible. We have tried to avoid legal jargon throughout. Where technical terms are unavoidable, we have explained what they mean in context.


2

Data We Collect

pk 92 collects different categories of personal data depending on how you interact with our platform. The table below sets out what we collect and when.

CategoryData CollectedWhen Collected
IdentityFull name, date of birth, copy of ID (when KYC required)Registration / KYC verification
ContactPakistani mobile number, email addressRegistration
FinancialEasypaisa/JazzCash wallet reference, IBFT bank details, card BIN (first 6 / last 4 digits only), transaction amounts in PKRDeposit / Withdrawal
Account ActivityLogin timestamps, session duration, device type, IP address, bet history, game history, bonus activityDuring platform use
TechnicalBrowser type, operating system, screen resolution, cookies, referring URLDuring platform use
CommunicationsSupport chat transcripts, email correspondence, feedback submittedWhen you contact support
Responsible GamingDeposit limits set, self-exclusion requests, session time dataWhen tools are used

What we do NOT collect: pk 92 does not collect or store full card numbers, CVV codes or full bank account numbers. Payment data is tokenised by our payment processors before reaching our servers.


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3

Why We Collect Your Data

pk 92 only collects data that serves a clear and legitimate purpose. We do not collect data speculatively or "just in case". The primary reasons we collect personal data are:

  • To operate your account: Your name, contact details and identity verification information are required to create and maintain your pk 92 account, verify your eligibility and ensure one account per person.
  • To process transactions: Payment method details are required to process deposits and withdrawals in PKR via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT and card.
  • To comply with legal obligations: Anti-money laundering (AML) regulations, Know Your Customer (KYC) requirements and gaming licence conditions require us to collect, verify and retain certain identity and financial data.
  • To provide customer support: Support chat and email records help our team resolve your queries efficiently and maintain a history of any issue for follow-up.
  • To improve the platform: Aggregated, anonymised usage data helps the pk 92 product team understand how the platform is used and where it can be improved. This data does not identify you individually.
  • To protect you and the platform: Login activity, IP addresses and device data help pk 92 detect unauthorised access attempts, fraud and account sharing.
  • To send you communications (with your consent): If you have opted in, pk 92 may send you promotions and updates by SMS or email. You can withdraw this consent at any time from your account settings.

4

Legal Basis for Processing

pk 92 processes your personal data on one or more of the following legal grounds depending on the specific purpose:

  • Contractual necessity: Processing that is essential to fulfilling the pk 92 player account agreement — account creation, bet placement, payment processing and withdrawal.
  • Legal obligation: Processing required to comply with AML laws, KYC obligations, gaming licence conditions and regulatory reporting requirements.
  • Legitimate interests: Processing for fraud prevention, platform security, customer support operations and aggregate analytics, where those interests are not overridden by your privacy rights.
  • Consent: Processing for optional promotional communications, marketing SMS/email and non-essential cookies — only where you have given explicit, informed consent that you can withdraw at any time.

5

How We Use Your Data

Beyond the primary collection purposes described in Section 3, pk 92 uses your data in the following specific ways:

  • Verifying your identity and age before allowing withdrawals above compliance thresholds
  • Detecting and investigating bonus abuse, multi-accounting and fraudulent payment activity
  • Settling bets and games accurately, including maintaining an auditable transaction record
  • Personalising your pk 92 experience — for example, remembering your preferred payment method or favourite game categories
  • Sending security alerts when unusual activity is detected on your account — these are always sent regardless of your marketing preferences
  • Conducting responsible gaming reviews when your betting pattern triggers our monitoring criteria
  • Fulfilling self-exclusion and deposit limit requests through our responsible gaming tools
  • Compiling aggregated statistical reports for internal business analysis — always anonymised and never identifying individual players

Automated decision-making: pk 92 uses automated systems to detect suspicious activity and flag accounts for review. However, significant decisions affecting your account — such as suspension or balance forfeiture — always involve human review before action is taken.


6

Sharing Your Data

pk 92 does not sell, rent or trade your personal data. We share data only when necessary and only with the following categories of recipients:

  • Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT gateway providers and card processors receive only the minimum transaction data required to process your deposit or withdrawal. These providers operate under their own privacy policies and are contractually obligated to protect your data.
  • Identity verification providers: Where KYC verification is required, your identity documents are processed by a licensed third-party verification service. Verified results are returned to pk 92 — the verification provider does not retain your documents beyond the verification window.
  • Game software providers: Game providers receive anonymised session tokens to authenticate gameplay. They do not receive your name, mobile number or financial data.
  • Fraud prevention services: IP addresses, device fingerprints and behaviour patterns may be cross-referenced with industry fraud databases to detect multi-accounting and payment fraud.
  • Regulatory authorities: pk 92 is obligated to report certain transaction data and player information to our licensing regulator and, where legally required, to law enforcement authorities.
  • Customer support tools: Support chat transcripts are processed through a third-party customer support platform under a strict data processing agreement with pk 92.

Third-party advertisers: pk 92 does not share your personal data with third-party advertising networks or data brokers. Any advertising conducted by pk 92 uses anonymised audience data only.


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7

Data Security

pk 92 takes data security seriously. The following technical and organisational measures protect your personal data:

  • 256-bit SSL/TLS encryption: All data transmitted between your browser or mobile device and pk 92 servers is encrypted using industry-standard TLS 1.3. The padlock in your browser confirms this encryption is active for every session on pk92.im.
  • Encrypted data storage: Personal data stored on pk 92 servers — including identity documents, financial records and account information — is encrypted at rest using AES-256.
  • Password hashing: Account passwords are stored as bcrypt hashes. pk 92 staff cannot read your password and will never ask you to share it.
  • Two-factor authentication: SMS-based 2FA is available on all pk 92 accounts and is strongly recommended. Accounts with 2FA enabled are significantly less susceptible to unauthorised access.
  • Access controls: Only authorised pk 92 staff with a verified operational need can access personal data, and all access is logged for audit purposes.
  • Regular security audits: The pk 92 platform undergoes regular third-party security penetration testing. Identified vulnerabilities are addressed under a formal remediation process with defined timelines.
  • Breach notification: In the event of a data breach that affects your personal data, pk 92 will notify affected players promptly — within 72 hours of becoming aware of the breach — and will provide clear information about what was affected and what steps you should take.

8

Data Retention

pk 92 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. The following retention periods apply:

  • Account data: Retained for the duration of your account plus 7 years after closure to comply with gaming licence record-keeping requirements.
  • Financial transaction records: Retained for 7 years from the transaction date to satisfy AML and financial compliance obligations.
  • KYC identity documents: Retained for 5 years from the date of verification or account closure, whichever is later.
  • Support chat records: Retained for 2 years from the date of the interaction to allow follow-up and dispute resolution.
  • Technical logs (IP, device, session): Retained for 13 months from collection for fraud detection and security analysis.
  • Marketing consent records: Retained for the duration of the consent plus 3 years to demonstrate compliance if challenged.

When the applicable retention period expires, pk 92 securely deletes or anonymises the relevant data. Anonymised aggregated data — from which you cannot be identified — may be retained indefinitely for statistical analysis purposes.


9

Cookies and Tracking

pk 92 uses cookies and similar tracking technologies to operate the platform, maintain your session and understand how the site is used. The table below explains the categories of cookies we use.

Essential cookies cannot be disabled as they are required for the platform to function. Functional and analytics cookies can be managed from your browser settings. Disabling functional cookies may affect your experience — for example, your preferred payment method will not be remembered between sessions.

pk 92 does not use third-party advertising cookies or social media tracking pixels. The analytics data we collect is processed on our own infrastructure and is not shared with advertising platforms.


10

Your Data Rights

As a pk 92 player, you have the following rights in relation to your personal data. All requests can be submitted by contacting support@pk92.im and will be responded to within 30 days.

Right of Access
Request a complete copy of all personal data pk 92 holds about you, in a readable format, at no charge.
Right to Rectification
Request correction of any inaccurate or incomplete personal data held in your pk 92 account.
Right to Erasure
Request deletion of your personal data where we no longer have a legal or contractual basis to retain it. Note: regulatory retention periods may prevent full erasure.
Right to Restrict Processing
Request that pk 92 limits how it uses your data while a complaint or dispute is being resolved.
Right to Portability
Request your data in a structured, machine-readable format (JSON or CSV) to transfer to another service.
Right to Object
Object to processing carried out on the basis of legitimate interests, including direct marketing. Marketing opt-out takes effect immediately.

To exercise any of these rights, email support@pk92.im with "Data Rights Request" in the subject line. We will verify your identity before processing the request and will respond within 30 days. There is no charge for exercising these rights.


11

Children's Privacy

pk 92 is strictly an 18+ platform. We do not knowingly collect or process personal data from anyone under the age of 18. If we discover that a person under 18 has registered an account or provided us with personal data, we will immediately close the account, delete the data and return any deposited funds to the payment method used.

If you are a parent or guardian and have reason to believe your child has created a pk 92 account or provided personal data, please contact support@pk92.im immediately. We will take immediate action.


12

Responsible Gaming Data

Data collected through pk 92's responsible gaming tools — including deposit limits, session reminders, self-exclusion requests and account activity reviews — is treated with an additional layer of protection and sensitivity.

This data is used exclusively for the purpose for which it was provided: enforcing the limits and restrictions you have set for yourself and complying with our responsible gaming obligations under our gaming licence. It is never used for marketing purposes, never shared with third parties except where required by regulatory obligation, and access within the pk 92 team is strictly limited to staff directly responsible for responsible gaming operations.

Self-exclusion records are maintained for a minimum of 5 years from the date of the exclusion request, even if your account is subsequently closed, to prevent readmission during an active exclusion period.

Responsible Gaming tools: Access deposit limits, session reminders and self-exclusion from your pk 92 account dashboard at any time. If you need immediate support, visit our Responsible Gaming page.


13

Policy Updates

pk 92 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in data protection law or new services added to the platform. When material changes are made, we will notify you by email or through a notice on the pk 92 platform at least 7 days before the changes take effect.

The "Last Updated" date at the top of this page shows when the current version was published. We encourage you to review this policy periodically. Continued use of pk 92 after an update takes effect constitutes acceptance of the revised policy.

If you disagree with a proposed change to this Privacy Policy, you have the right to close your pk 92 account before the change takes effect. Any balance remaining in your account will be returned to your registered payment method.


14

Contact Us

If you have any questions, concerns or complaints about how pk 92 handles your personal data, please contact us through any of the following channels:

  • Email (Data Protection): support@pk92.im – subject line "Privacy Query"
  • Live Chat: Available 24/7 from within your pk 92 account dashboard
  • Response time: All privacy queries are responded to within 72 hours; formal data rights requests within 30 days

If you are not satisfied with our response to a privacy complaint, you have the right to refer the matter to the data protection authority in the jurisdiction under which pk 92 operates, or to our gaming regulator.

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